Here are some answers to questions you may have about using ROES ordering and our photographic printing services.
You’ll find many of the answers you need here or on our tutorials.
But, if you ever run into a problem, you can call us Toll Free at
(800) 327-1776 .
Our staff and family have been working with dedicated photographers like you for over thirty-five years. We honestly care about you and your success.
So, please feel free to call on us. We’re here to help!
Our Senior Management Team
David, Elaine & Dale Farkas
Getting Started –
How do I get started using iPrints Professional/ROES?
Getting started is easy!
Please click on the logo to the
right to launch our free ROES software and
install it in your computer.
A Customer Information
window will open and be on your monitor. It asks for your name,
email address, etc.
Please take a minute to fill in
As soon as you've filled
in your Customer Information you may place your first order.
In the Account Number field you'll see the
word "newuser." For now, just leave "newuser"
in this field. We'll assign you an Account Number after we
receive your first order.
You may also telephone us at (800)
327-1776. We’ll conduct a quick telephone interview, answer
any questions you may have and issue you your Customer ID number
over the phone.
We'd ask that insert your Customer
ID number into the My Information (Customer
Information) screen in ROES when submit your future orders as
this will expedite your work.
ROES – Quick Start Guide
This fast, illustrated guide will show you how to use ROES in just a couple minutes. Print the layout of the ROES window and you can use it as an easy reference to find the on-screen tools you need.
ROES – Step-By-Step
A slightly longer, illustrated guide will walk you through the steps in using ROES in about 10 minutes.
ROES – User’s Guide
This user’s manual will show you all of the tools in ROES and contains useful tips on how to organize and order your prints.
ROES – Using Pager To Design Your Own Templates
We provide you with hundreds of pre-designed templates you can use to give your clients unique photographic prints and products. With our templates you can change backgrounds and effects instantly so that you can create one-of-a kind designer prints in just seconds.
The Pager option extends this ability even farther. It gives you the ability to design, use and save your own personal designs as print templates. You have the option of starting with one of our pre-designed templates and modifying it or beginning with a design of your own. All you need to do is to click on the icon and then work with the advanced design and layout tools that will become visible on your monitor.
Once designed, you can save your custom templates and use them over and over, as easily as the ones we provide. You’ll just drag and drop images into your templates and be able to quickly order enlargements. Individual nodes can be modified on the fly to change their size, shape or rotation.
This tutorial will give you the basics of how to create and use your custom templates.
How To Create a Collage Enlargement
This tutorial will show you how to use the Pager option with Design Your Own print sizes to design Collage Enlargements of several images, complete with artistic effects.
How To Create a Montage Enlargement
This tutorial will show you how to use the Pager option with Design Your Own print sizes to design and create Montage Enlargements containing multiple images in an ordered pattern.
+ What is a node and how are nodes used within iPrints Professional/ROES?
A “node” is a layout box that is created on a design template. Nodes can contain either text or images. Nodes may also be empty so that they can be used to display to display a stroke, fill or other layout elements such as those you might design in Photoshop.
Nodes can be expanded in size, rotated and moved around in your layouts. The dimensions, placement and contents of your nodes are mathematically defined in ROES to give you the effects you have selected on your layout as we print your finished enlargement in our laboratory. When we color correct in our laboratory, the color in each image node receives its own individual correction. This assures you of better color prints.
If some nodes in a designed product have not been filled by images you have dragged into the layout, the Add To Order icon may be grayed out. To add your enlargement to your order when nodes are missing, hold down the ALT key (Windows) or the OPTION key (Mac) to ADD WITH EMPTY nodes.
+ What guidelines and picture specifications do I have to follow to use iPrints Professional/ROES?
ROES is designed to take digital camera files or image files you have retouched in a JPEG format. Files should be in an sRGB color space. RAW and TIFF files must be converted by you to JPEGs (highest the quality setting) before being submitted for prints.
Since we do all the color correction for you we recommend that whenever possible you just submit the JPEG files as they come from your digital camera. (Don’t try to correct the color yourself since your monitor is unlikely to match our printer.)
You should always shoot at the largest size and highest quality your camera will provide. Unless you are ordering small images such as those on magazine proofs (and want to minimize uploading time) we suggest you don’t downsize your image size and/or resolution. Just send us your files at the full size recorded by your camera.
Click to learn more about our digital submission requirements…
Using iPrints Professional ROES To Create Products –
+ What’s the advantage of my using iPrints Professional/ROES instead of doing layouts in Photoshop or other page layout programs?
There are several important advantages that will mean a lot to you and your photographic business.
- You’ll get better color correction on your enlargements, particularly on composite prints with several different images. That’s because each and every image you drag and drop into the ROES layout window is recorded as a separate “node.” We individually color correct each node in our laboratory to output your enlargements correctly from our printing machines.
When you flatten images in Photoshop and other layout programs you are taking the color corrections you have made on your monitor and submitting them as a single image to our laboratory. All we can do is to correct all the images together for a “best fit” color. We have no way of correcting individual images within your layout. So, if your color corrections of different images on your page are not perfectly matched, there will be variations on color, which will be obvious to the viewer when several pictures are seen side by side on the same sheet.
When you use ROES, the individually corrected images (with corrections being made both on our specifically lab-calibrated monitors followed by our “fine-tuning,” where we make and color-correct actual test prints) have far greater color consistency.
2) You’ll save hours of labor by using ROES. Effects such strokes (borders), drop-shadows and conversions to B&W or sepia that are time-consuming in Photoshop can be done in seconds in ROES. In most cases it is just a matter of clicking a radio button in our Options menu. You can also add print to your enlargements by using our Pager button with any Design Your Own catalog or on our designed templates that have type. We offer 14 different fonts…or you can choose any font from your computer’s system.
+ I’d like to have custom designed templates for my studio. Can my in-house designer create print layouts using iPrints Professional/ROES as she has with Photoshop and other page layout programs?
Yes. Simply click on the Design Your Own tab in any of our matte, glossy or metallic print catalogs, and click on your choice of print size.
You can incorporate designs you’ve done in Photoshop as backgrounds and bring them into your ROES designs within image nodes (either on the background node or in any image nodes you create.)
Once you’ve created a design you can save it as a template for future use by simply clicking on the save button (which you’ll see when you use Pager.) All you’ll need to do on future orders is to open up the saved template and drag in fresh pictures.
So, your original design work is rewarded time and again without having to create a fresh design for every client.
Most importantly, you’ll still have the advantage of getting our laboratory color corrections in each and every node on your enlargements. That means your multiple images will all be fully corrected, without the mismatches that often occur when designers try to correct several different images in Photoshop or other programs.
+ How can I handle situations where my desired enlargement size doesn’t match the print sizes you offer?
Our enlargement catalogs offer all industry-standard print sizes, plus many other sizes that are specific to professional photographers or are required for use in albums (such as panoramic layouts covering two album pages.)
The limitation we face is that Kodak only provides photographic paper in certain standard widths. Therefore, any prints we make must fit onto those standard widths.
There are three ways you can handle this situation.
- If at all possible try to use standard print sizes. As an example, you may have a situation where you have a full frame camera image but had been wanted to order an 8” x 10” enlargement. This would result in some of your picture being cropped, perhaps unacceptably. If could order an 8” x 12” print instead, you would pay the same price but would have the full picture content you want.
- Use the Crop or Fit button to fit your image into the print area of an available print size. You’ll find the Crop or Fit button in this set of tool buttons under the Layout Window:
Here’s an example of how this would work it you wanted an 8” x 10” enlargement but had an image that just wouldn’t crop properly in an 8” x 10” aspect ratio.
Image in Standard 8” x 10” Size Template
Image in Standard 8” x 10” Size Template with the “Crop or Fit” button clicked
As you can see, clicking on the Crop or Fit button adds white borders on either side of the picture to give you the full size image.
If you would like us to trim the white border off, just ask in Instructions… and we will gladly do the trimming at no additional charge.
- Another approach is to select our next print size larger than your required image size and use a Design Your Own layout with Pager .
You’ll be drawing your own image node to the size you need within the enlargement. Click on the Draw tool and draw a single picture node the size of the print image you want.
Hint: You can use the x: y: coordinates under the layout window to get exactly the size you want as you draw.
Then, toggle the Pager icon to the off position and drag your picture into your newly created, properly sized node.
Note: Since you won’t have the default background node in your Design Your Own layout you’ll need to Alt-click on a PC or Option-click on a Mac to be able to click on the Add to Order button to include the print with your order.)
An example of this might approach be if you wanted an odd size like an 18” x 22” picture. You would need to order a 20” x 24” enlargement size. Then, you’d create the 18” x 22” image node in the center of the print.
We’d print your image within the full size enlargement. So, there woudl be white borders around your image. Just ask in Instructions… and we will trim off the excess paper.
+ How can I include type in my enlargements?
You can include type in any one of the following ways:
- By choosing one of our layout designs that have a type node. (i.e. Magazine Proof cover pages)
- By clicking the Pager icon when working within our designer template catalogs, such Album Pages and adding a text node by clicking on the Text icon and then dragging the text tool across your picture in the layout box to create the node.
- By clicking on the Design Your Own tab in any of our matte, glossy or metallic printing catalogs and then creating text nodes as described above.
Important Tip: Please note that you can only use Pager controls if they are enabled. If you click on the Pager icon and the tools are grayed out it means that they are not available in the ROES design you are doing.
OurBuilt In Font Options
We offer fourteen (14) attractive type fonts for you choose from on Magazine Proof covers, Design Your Own enlargements and various other template designs. Any of our fonts may be selected simply by clicking on a radio button within Options on the designs where they are available.
Please note that Options Fonts will not appear in their stylized form on your monitor image unless you have that exact font in your computer’s system. (The type style you’ll see in your on-screen layout will probably be Arial.) Correctly rendered type of the selected font will print properly…in the style you’ve chosen…on the enlargements we make for you.
Using Fonts From Your Computer’s Font Collection
You may include fonts from your computer system in your designed layouts by clicking on in the Design Your Own catalogs. However, since these fonts will be rendered as picture nodes on your enlargement they may not be as sharp as our option fonts, which are rendered directly through our printing program. So, we’d suggest using our Option Fonts wherever possible.
Here is what you will see on your monitor when you choose to use a font from your computer’s system:
You simply have to click on your choice of font and insert it in the text node you have created on your template.
+ What is the most efficient way to order Package Prints?
Using Our Predefined Page Layouts
Use our Standard Or Large Package Print Layouts by selecting the Packages (Matte Surface Only) catalog. Then, click on any of the layouts in the Sizes Palette.
The template will open in the Layout Window. If it is a two-up layout (such as PK3, with 2 – 5 x 7s) you will see two image nodes. For greater or lesser image templates you will see all the nodes within the layout.
Drag your image from the Thumbnail window into one node of the layout window and you will see it fill all the nodes on the template.
Now you can zoom one of the images in the Layout Window and control the placement within the exact aspect ratio of the print size you’ve selected. After each print is complete, just click on the Add to Order icon.
Tip: You can double click any image node in the Layout Window to enlarge your image for a “close-up” view so that you can crop your picture more easily. This feature is particularly useful when you are working with smaller images such as those on wallet-sized prints.
We suggest that you work on and complete ordering all size package prints for each individual picture at the same time. Let’s assume your package offering is for 1 – 8 x 10, 2 5 x 7 and 8 wallet-sized prints.
- Select the first size by clicking on PK2 for the 1 – 8 x 10 in the Packages print template window. Drag the thumbnail of your photo into the layout window, zoom and place the image in the single node of the PK2 layout. Click Add to Order.
- Click on PK3 to have the two-up 5 x 7s in the Size Palette window appear in the layout window. Drag the same thumbnail photograph into the layout window. Then, crop and position its image within the 5 x 7 aspect ratio. Click Add to Order.
- Click on PK6 for the 8 wallet sized prints. Follow the same procedure, clicking Add to Order.
- Now, move on to the next subject’s photograph and follow the same procedure to continue building your order.
The advantage of using this approach is that you’ll get the perfect crop on every image. (Important because the aspect ratio and cropping on an 8 x 10 is significantly different than on other sizes like 5 x 7 or wallets.)
Just be sure not to crop too closely to your subject to allow for the 5% “spill” required by all printing machines.
Using Our ROES Packager
Packager is an optional addition to our standard ROES offering. It allows you to create your own custom package groups and order package prints more quickly. The Packager option offers a big advantage in labor savings if you have a very large number of package prints to order.
The package is represented as a series of concentric layouts in the layout area, with dotted lines showing where each layout’s bounds will fall. When an image is added to a package and the package is added to the order, each product in the package is added to the order. This speeds order entry for commonly offered photographer products .
The main advantage of Packager is its entry speed, especially for placing large orders. The disadvantage is that cropping on the various print sizes tends to be more approximate, rather than precise as it is on our predefined, multi-node packages.
Our single node templates, which are required for use in Packager, are shown in the Packages catalog under For User Defined Packages.
Packager is available as an added option to qualified studios. Please telephone our Customer Service department at (800) 327-1776 if you would like to use Packager.
Click here for a tutorial on using Packager.
Order Tracking On iPrints Professional ROES –
+ What is a good way to keep track of my orders?
A simple approach is to print out your order on paper until you have received your prints from our laboratory. This will allow you to see exactly which pictures you’ve requested to be printed and give you the specifics on the order number, date submitted and other specifics.
Here are the easy steps:
- When your order is complete click on the Review Order button as you normally would to upload and place your order.
- Now click on the Show Order button. Your web browser will open with a graphic illustration of your order, showing all the pictures you’ve chosen with the order’s specifics.
- Print out the pages and file them with your job jacket as a record for the individual event or until your prints are returned from our laboratory.
+ What happens if an Internet transmission of my ROES order is interrupted by some glitch? Will I lose all of my data and work?
Interruptions of transmissions are always possible on the Internet. However, ROES software is designed to take these problems in stride. Should there be an interruption, the software will automatically resend your order. All of your orders are automatically saved by ROES. You specify the time period you’d like orders saved in Preferences. (Fifteen days as a reasonable time. However, you can set any number of days for file storage.)
You can retrieve and resubmit any orders that didn’t “go through” properly by clicking on the Open and Save button. Then, click on Show Queued Orders… You can now click on any of the orders shown. To see and review any order on from this window (and re-submit it, if necessary) click on the line containing your order and click on the Open as New button. The Order Review window will open and you can treat the order as a new one, either revising it or re-sending it into our laboratory as is. (Just be sure under instructions to indicate that it is possible the order was submitted previously. That way our techs can check to make sure we don’t duplicate your order, if it had already gone through.)
Tip: Sometimes when you click on the Open and Save button the window containing your orders will not be visible. This is because it is “drawn down.” To make the Queued Order window visible please click on the dot • under the Send All button and draw it upwards.
+ Should I leave ROES running on my computer so that I can order enlargements at any time?
You can leave ROES running by minimizing it and leaving the program running on your desktop. However, we don’t recommend doing that.
The reason is that we are constantly adding to and improving the products we offer to you. Every time you active ROES by double-clicking on our desktop icon you will be opening up our latest catalog. So, we’d recommend that you regularly start ROES up “from scratch.